Playing To The Exceptions

As they grow, organizations naturally seek order. They form the belief that creating rules and systems will protect them from chaos. The belief forms in the realization that the nature of life is change, and with that, uncertainty and unpredictability. Realistically, no rule or system can perfectly anticipate or accommodate every application event. We can design agility into structure. And when unplanned and unpredictable exceptions occur, success is resilience, not resistance.

Also available: a podcast of this post 2014-10-22_11-32-53_150.wav